Privacy Policy

Store to Door Pty Ltd respects your privacy. This policy explains how we handle information in connection with our online food ordering and delivery service and our Google review management tool, Store to Door Review Automation.

Information we collect and why

When you order or contact us, we collect information you provide, such as your name, contact details, delivery address, order details, delivery instructions and correspondence. Gift orders may include a recipient’s name, contact details and delivery address. We use this information to process and coordinate orders, arrange deliveries, provide customer support and maintain business records.

If you subscribe to our marketing, we use the contact details you provide to send updates and offers. If you choose to provide your birthday, we may use it to send birthday greetings and offers. You can unsubscribe using the link in our marketing emails or contact us.

Service providers and website technology

We use Shopify for our online store and service providers for payments, communications, marketing and delivery operations. Relevant order information may be provided to suppliers and delivery personnel where needed to fulfil your order. Our website and connected services may use cookies and similar technologies to support shopping, understand website usage and measure advertising. Providers may process information outside Australia. Contact us for information about a particular provider or data flow.

Google Business Profile review management

Store to Door Review Automation is a tool for managing reviews of Store to Door’s own Google Business Profile. The business owner authorises access using Google OAuth. The tool uses the Business Profile management permission because Google requires that permission to read reviews and publish review replies.

The tool accesses the authorised business account and location identifiers, review identifiers, reviewer display names, star ratings, review text, timestamps and existing business replies. It uses this information to identify unanswered reviews, prepare proposed replies and publish replies specifically approved by the business owner. Scanning does not publish replies. The posting workflow checks for an existing reply and stops if one is found.

Proposed replies may be prepared using editable templates and human review, including assistance from ChatGPT when an authorised operator supplies review information for drafting. This can include the reviewer’s display name, rating and review text. Operators approve the wording before posting. The deployed scan does not automatically send review data to a generative AI service.

Storage, access and retention

The review tool runs in Store to Door’s Google Cloud project. OAuth credentials are stored in Google Secret Manager. The review queue uses private Google Cloud Storage with access restricted to authorised operators and the automation’s service identity. Pending review entries and drafts are valid for 29 days from collection and must then be refreshed from Google before use. A storage lifecycle rule also removes queue files aged 29 days. Routine cloud scan logs avoid recording credentials and review text. Information shared with ChatGPT for drafting may remain in the operator’s chat history under that service’s retention settings; it is not covered by the queue’s cleanup rule.

Google review information will be used only to operate this review management workflow. It will not be sold, used for targeted advertising, or used to train general-purpose AI models by Store to Door. The tool’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

For ordinary order and business records, retention depends on operational needs and applicable record-keeping obligations. Contact us for information about the records relating to you.

Control and privacy requests

The business owner can revoke the tool’s Google access through Google Account connections and disable its scheduled scan. Revocation stops future authorised access; stored queue data must also be removed by the operator. To request access to, correction of or deletion of information we hold, or to raise a privacy concern, email info@storetodoorau.com or call 0404 742 791. We will review your request, including any applicable record-keeping obligations. Deleting local review data does not delete the original public review on Google.

Policy updates

We will update this page when our practices change. Last updated 13 October 2026.