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  1. Account / Website
    1. By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use
    2. You are solely responsible for maintaining the confidentiality of your account details.
    3. Store To Door Pty Ltd may refuse to open an account or sell products to any person at any time at its own discretion.
    4. Store To Door Pty Ltd retains the right to terminate your account at our discretion, for any reason. Any outstanding order will be fulfilled or refunded.
  1. Payment
  1. Payment will be processed at time of order placement. If no payment is made, the order will not be confirmed.
  1. Fees & Charges
  1. Due to market conditions, prices which are listed on the website are subject to change without notice. However, the current prices will be published on the website and available before you place an order. If a price change affects your standing order or an order that you have made in advance, we will notify you informing you of the updated price. You may then amend your order if you choose too.
  2. If you require to cancel your order you will incur a processing fee equal to the credit card surcharge charged by the bank. We will deduct this from the total amount prior to refunding.
  1. Delivery
    1. In order to purchase goods from Store To Door Pty Ltd, the delivery address which you nominate will need to be within our delivery zone. Please ensure your delivery address is correct, as orders that are located outside of our delivery zone will not be processed.
    2. Cut off point for placing orders and/or changing orders is 2pm the day before delivery. Delivery for Monday's must be placed by 2pm the Friday prior. Cut off times may change in busy periods if we reach capacity.
    3. Store To Door Pty Ltd is not responsible for any damage or theft to your order when left in the designated area that you have specified. We recommend that your delivery is brought inside and stored away as soon as possible.
    4. At the time of delivery, if you are not home to accept delivery the order will be left in an appropriate area to ensure it is as fresh as possible. Whilst Store To Door Pty Ltd will make every effort to ensure your product remains at a suitable temperate after delivery. We are no longer responsible for your order once it has been delivered.
    5. We accept that in the event of your order arriving damaged due to our own transport, we will replace the goods free of charge or give you a credit on your next order. We must be notified within 12 hours once delivered and photo evidence must be provided.
    6. If for any reason a delivery cannot be left at the premises a re-delivery will come at the cost of the purchaser of $25.00. We will try re-deliver on the same day, however this is not guaranteed. If same day re-delivery is not possible, items will not be repurchased on the new delivery date unless full payment is remade.
  1. Product specification and quality
    1. We do not warrant the accuracy of any of the information contained within the product list nor on the labels on goods delivered. We recommend that you read the labels on goods supplied carefully before they are consumed.
    2. If you are not satisfied with the quality of a product, we want to hear about it. Please contact us within 12 hours and we will aim to fix it for you. Photos must be provided and products must be returned to us so we can return them to our suppliers for product testing. If products are not returned, we are unable to provide a refund.
    3. All images used on our website are representations for your information only and are not necessarily true images of that product.
    4. Your order might include chilled/frozen items if fresh option is not available.
  1. Out of stock, returns and refunds
    1. If there are items missing from your delivery, please contact us within 12 hours of delivery. We will fix the problem for you by either crediting the amount to your account or re-delivering the product.
    2. If an item is out of stock, we will endeavour to inform you about it prior to delivery and refund you for the out of stock item.
    3. Delivery times may be delayed due to traffic or other unforeseen circumstances and Store to Door Pty Ltd will not provide any refund or discount on your Order or Delivery Fee for late deliveries.
  1. Limitation of liability
  1. Store To Door Pty Ltd’s maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Store To Door Pty Ltd will not be liable for any property damage, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.
  1. Privacy
    1. Our privacy policy forms part of these terms and conditions. You acknowledge and agree to our privacy policy.
    2. Your privacy is important to us and Store To Door Pty Ltd will never send your information to third parties without your consent.
    3. Store to Door Pty Ltd will always endeavour to keep your personal details secure. Store to Door Pty Ltd make no guarantee of the security and your details are retained at your own risk
  1. Disclaimer
  1. We have made every effort to ensure the information on our website is correct. Store To Door Pty Ltd do not guarantee the accuracy of the information on these pages.
  1. Intellectual property rights
    1. Copyright in this website (including text, graphics, logos, sound recordings and software) is owned or licensed by us. You may not in any form or by any means:
    2. Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or
    3. Commercialise any information, products or services obtained from any part of this web site without our written permission.
    4. Our website contains registered trademarks and other trademarks including, but not limited to images, illustrations, audio clips, and video clips which are protected by law. Material on our website is solely for personal, non-commercial use. This material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent by Store To Door Pty Ltd. Use of the materials on any other website or computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Store To Door Pty Ltd copyrights, trademarks and other proprietary rights and is prohibited.
  1. Links to other sites
  1. Our website may provide links to other websites. Store to Door Pty Ltd is not in any way responsible for the contents or privacy policies of any other sites, nor do we state that we agree with the views/opinions/business practises in these linked websites. We do not warrant the security of any information supplied to Store to Door Pty Ltd through its web site.
  1. Promotions
    1. All discounts, vouchers or codes only apply to first orders for new customers of Store to Door Pty Ltd unless otherwise stated.
    2. All promotion validity dates are specified on the adverts, coupons, emails or leaflets and may be subject to change by Store to Door Pty Ltd without notice.
    3. Discounts, vouchers or codes are not to be used in conjunction with any other offers, discounts, vouchers or codes.
    4. Only one discount, voucher or code can be used per order and each discount, voucher or code can only be used once per household.
    5. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
    6. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
  1. Purchase of Alcohol
    1. If ordering hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18. ID will be checked upon delivery. Shipping details must match the recipients details upon delivery.
    2. Orders containing alcohol must be delivered to the person on the shipping details. Another person cannot accept the delivery.
    3. If recipient is not home, orders will not be left and a re-delivery will come at the cost of the purchaser of $25.00. We will try re-deliver on the same day, however this is not guaranteed. If same day re-delivery is not possible, items will not be repurchased on the new delivery date unless full payment is remade.
  2. Modification of terms and conditions
    1. Store to Door Pty Ltd may, at any time, modify this agreement or any of these terms and conditions. Any modified agreement will be available online and will be effective immediately upon posting to the website.
    2. You agree to assume responsibility for periodically reviewing this agreement.
    3. By continuing to use our service, you agree to be bound by the agreement as so amended.